Returns & Refunds
While all sales are final, we pride ourselves on delivering products that meet the highest quality standards. If you have any concerns with your purchase, our team is dedicated to working with you to ensure your expectations are met. We understand that, at times, your vision and the final product may not align. In such cases, we work closely with our suppliers to address any issues with your finished product. Each order is treated case-by-case, allowing us to provide personalized support and solutions.
Cancellation Policy
At Ideal, we understand that there may be instances where an order needs to be canceled. In the event a cancellation request is made, the purchaser is subject to a 10% project cost fee, restocking fees, and any other fees or finance charges accrued during the process of placing the order.